3. Find the right person to complain to
4. Complain to the person by name
5. Put the complaint in writing and keep a copy
6. Don't jump the gun - keep to the procedure
7. Never lose your temper
8. Collect and keep evidence
9. Keep an eye on time limits
10. Consider carefully before accepting an offer
Adverts which are not legal, decent and honest | Advertising Standards Authority |
Tel: 020 7492 2222 |
Mid City Place |
Barristers | General Council of the Bar |
| The Complaints Department General Council of the Bar 289 - 293 High Holborn London WC1V 7HZ |
Television or Radio Programmes | Ofcom | Tel: 0845 456 3000 (local rate) Fax: 020 7981 3333 | Ofcom Contact Centre Riverside House 2a Southwark Bridge Road London SE1 9HA |
Banks and Building Societies | Financial Ombudsman Service |
Tel: 0845 080 1800 | South Quay Plaza 183 Marsh Wall London E14 9SR |
Doctors | General Medical Council | Tel: 0845 357 0022 (local rate) | Regent's Place, 350 Euston Road, London NW1 3JN. |
Local Councils | Local Government Ombudsman |
| Three regional offices - refer to website |
Police | Independent Police Complaints Commission | Tel: 08453 002 002 (local rate) | 90 High Holborn London, WC1V 6BH |
Press | Press Complaints Commission | Tel: 0845 600 2757 (local rate) Fax: 020 7353 8355 | 1 Salisbury Square, London EC4Y 8AE |
Solicitors | Law Society - Consumer Complaints Service | Tel: 0845-608-6565 (local rate) | The Law Society Victoria Court, 8 Dormer Place, Leamington Spa, CV32 5AE |
Law Society or General Council of the Bar | Legal Services Ombudsman | Tel: 0845 601 0794 (local rate) Tel: 0161 839 7262 Fax: 0161 832 5446 | 3rd Floor Sunlight House Quay Street Manchester M3 3JZ |
Last updated - 12 July 2005