3. Find the right person to complain to
4. Complain to the person by name
5. Put the complaint in writing and keep a copy
6. Don't jump the gun - keep to the procedure
7. Never lose your temper
8. Collect and keep evidence
9. Keep an eye on time limits
10. Consider carefully before accepting an offer
| Adverts which are not legal, decent and honest | Advertising Standards Authority |
Tel: 020 7492 2222 |
Mid City Place |
| Barristers | General Council of the Bar |
| The Complaints Department General Council of the Bar 289 - 293 High Holborn London WC1V 7HZ |
| Television or Radio Programmes | Ofcom | Tel: 0845 456 3000 (local rate) Fax: 020 7981 3333 | Ofcom Contact Centre Riverside House 2a Southwark Bridge Road London SE1 9HA |
| Banks and Building Societies | Financial Ombudsman Service |
Tel: 0845 080 1800 | South Quay Plaza 183 Marsh Wall London E14 9SR |
| Doctors | General Medical Council | Tel: 0845 357 0022 (local rate) | Regent's Place, 350 Euston Road, London NW1 3JN. |
| Local Councils | Local Government Ombudsman |
| Three regional offices - refer to website |
| Police | Independent Police Complaints Commission | Tel: 08453 002 002 (local rate) | 90 High Holborn London, WC1V 6BH |
| Press | Press Complaints Commission | Tel: 0845 600 2757 (local rate) Fax: 020 7353 8355 | 1 Salisbury Square, London EC4Y 8AE |
| Solicitors | Law Society - Consumer Complaints Service | Tel: 0845-608-6565 (local rate) | The Law Society Victoria Court, 8 Dormer Place, Leamington Spa, CV32 5AE |
| Law Society or General Council of the Bar | Legal Services Ombudsman | Tel: 0845 601 0794 (local rate) Tel: 0161 839 7262 Fax: 0161 832 5446 | 3rd Floor Sunlight House Quay Street Manchester M3 3JZ |
Last updated - 12 July 2005